What’s your return policy?

If you want to return your order for whatever reason, we're here to help with no hassle! We offer returns within 14 days of purchase. You can return your product for a refund to the original payment method if the product did not meet your expectations. The refund will be processed back to its original form of payment within 5-10 business days.

• Clearance items are final sale and cannot be returned or exchanged.

• Returned items must include identifying information and be returned in the original product packaging.

• Returned items must have no visible signs of wear or use.

• The shipping cost will only be refunded if you were sent a wrong or damaged item.

• A prepaid return label will only be provided if the wrong item was sent or damaged in transit.

• We do not process apparel exchanges. If the item you purchased doesn't fit, please return it for a refund. You may then place a new order for your desired size. For more information and RMA labels, please contact our Member Services Team.

If you are a new customer and none of the above apply, please contact Member Services.

How do I return a product?

Log in to your Anime Trendz account and contact our Member Services Team by creating a Support Ticket: https://www.animetrendzz.com/support-ticket

• Provide as much information as possible about the products you wish to return or exchange from your order.

• Print the prepaid shipping label that you will receive by email or wait for the lable to be delivered at your desired address.

• Please note that a prepaid return label will only be provided if the wrong item was sent, or the item was damaged in transit.

• Send all items back to us using the label provided.

 

What products are excluded from the return policy?

• Digital goods such as memberships and gift cards cannot be refunded. If there are any issues downloading the product or redeeming your license key, please contact support: https://www.animetrendzz.com/support-ticket

• Mystery Bundles, Blind Boxes, and Blind Box Bargain Items are also not refundable. Please note that if you order multiple Mystery Bundles / Blind Boxes / Blind Box Bargain Items, you may receive duplicates.

• Clearance / final sale items are not eligible for returns.

• Snacks and drinks are not refundable.

 

What's your refund policy?

• After an order is canceled or a return is processed, your refund will be issued to its original form of payment.

• Upon completion of your return, a refund will be processed within 1-5 business days.

• We will notify you via email when your refund has been issued.

• A full refund will be issued even if a Anime Trendz Store Digital Gift Card was used as full or partial payment on the order.

• An order can be canceled and immediately refunded if the package has not yet begun processing for shipment.

• Once a package begins processing for shipment, it will have to be delivered to its destination and returned to Anime Trendz before a refund can be issued. Please contact our Member Services Team for more detailed information.

 

For more details about our return policies or other policies please visit our FAQ’s page at https://www.animetrendzz.com/support.