I canceled, but I'm still being billed. It's possible that you accidentally created more than one account. If you encounter any other issues, please submit a ticket by clicking the support ticket link below, and we'll be happy to assist you! https://www.animetrendzz.com/support-ticket Here are a few details that you may want to include in your request: Screenshot of the charges Receipt if available The payment method billed Dates and amounts billed The e-mail credentials associated with the subscription If the payment method is a credit card:  Last 4 digits Expiration date  Brand (Visa, Mastercard, etc.) Billing Zip/Postal Code  You can include this in your request:  Other email addresses that could have been associated

Ensuring the security of your account and preventing unauthorized access is our top priority, which is why account deletions must be processed through our Support team by submitting a request. Before proceeding with the deletion process, let's confirm the following steps: Make sure that the account is free and there are no active premium subscriptions. If you have any active subscriptions, you can cancel them by following the instructions provided here:  https://www.animetrendzz.com/support-ticket To verify the ownership of your account, please submit your deletion request using the email address associated with your account. If you are unable to access your email account, we recommend reaching out to your email address provider for assistance in recovering it.  Once you have completed these steps and verified the necessary information, please proceed to submit a request to our Support Team by clicking on the following link: https://www.animetrendzz.com/support-ticket. We will help you with your deletion request!

A preauthorization charge is a temporary hold placed on funds in a debit or credit card account. It is a common practice to verify the availability of funds before completing a transaction. The preauthorization hold will usually appear as a pending transaction on your bank account statement, and the funds will be temporarily unavailable for other purchases or withdrawals until the hold is released.  Please keep in mind that this is an automated transaction, and we have no way to manually control it. If you have a debit card, the charge should fall off within 8-14 business days, if you have a credit card it may take up to thirty days depending on the issuing bank. The preauthorization charge is typically $1.00 or the price of the subscription plan you are trying to get. This is how the preauthorization charge could be shown on your bank statement, this can change according to your payment method:

We understand that you may have specific preferences regarding your billing date, the only way to change your billing date is by canceling your existing subscription and initiating a new one on the desired date.  Before proceeding with the cancellation, please keep in mind that our subscription services are billed on a 30-day billing cycle (or 90 days, 360 days) and not a ‘fixed’ date. The billing date can fluctuate, as some months have more/less than 30 days. This can result in changes to your billing date. Cancel your subscription by following the steps of our guide here:  Login to your account, go to your profile and look for the tab that say's subscriptions, click on the cancel subscription button, and your subscriptions should be cancelled. Your subscription will remain active until the end of the paid subscription period. Once your account is free, resubscribe in the desired billing date here: 

If you have received charges from our service that you do not recognize, make sure to ask if anyone in your household has signed up for it. If no sign-ups have been made in your household, please contact our Support Team here: https://www.animetrendzz.com/support-ticket If you are being billed through Credit Card: A screenshot of the charge Your full name as it appears on your card The dates of the charges The amount of the charges The brand (e.g. Visa or MasterCard...) The expiration date The billing zip code The last 4 digits of your card number (You should never send a complete credit card number.)

First, make sure you are logged in to your account. Go to My Account > My Wallet . Select  Remove card on the card you wish to delete.

During the purchase process, a temporary authorization charge may be applied to your card, but rest assured that it will disappear within a few days.

**Luminary Membership Overview:** The Luminary Membership provides a range of exclusive benefits tailored for enthusiasts. Members are entitled to complimentary: Tickets for their preferred Comic-Con or anime festivals at eligible locations year-round. free movie tickets for selected Anime deals and early releases at local theaters, with all associated expenses covered. This encompasses a beverage of choice (available in small, medium, or large formats, including regular soft drinks and bottled water), popcorn (offered in small, medium, or large sizes), and a selection of candy (please note that hot meals are not included). Moreover, members will receive a complimentary Tokyo Tastebudz Box each month, a semi-annual swag box, and a monthly blind box, ensuring a consistent experience of enjoyment and engagement throughout the year. Free shipping of your favorite products and free shipping to exclusive products as well. **Pioneer Membership Overview** The Pioneer member receives similar exclusive benefits tailored for enthusiasts. Members are entitled to a complimentary: Tickets for their preferred Comic-Con or anime festivals at eligible locations half the year. free movie tickets for selected Anime deals and early releases at local theaters, with all associated expenses covered. This encompasses a beverage of choice (available in small, medium, or large formats, including regular soft drinks and bottled water), popcorn (offered in small, medium, or large sizes), and a selection of candy (please note that hot meals are not included). Moreover, members will receive a complimentary Tokyo Tastebudz Box every 3 months, an annual swag box, and a monthly blind box, ensuring a consistent experience of enjoyment and engagement throughout the year. Free shipping to some of your favorite products and free shipping to certain exclusive products as well, terms and conditions apply for this tier. **Benefactor Membership Overview** The Benefactor member receives some exclusive benefits tailored for enthusiasts. Members are entitled to a complimentary: free movie tickets for selected Anime deals and early releases at local theaters, with all associated expenses covered. This encompasses a beverage of choice (available in small, medium, or large formats, including regular soft drinks and bottled water), popcorn (offered in small, medium, or large sizes), and a selection of candy (please note that hot meals are not included). Moreover, members will receive a complimentary Tokyo Tastebudz Box every 6 months, only one swag box ever, ensuring a consistent experience of enjoyment and engagement throughout the year. Shipping discounts are offered for specific qualified items. **Supporter Membership Overview** The Supporter Member receives very minimal benefits tailored for enthusiasts. Members are entitled to a complimentary: One Free Snack Box for first-time members in this tier. Discounts available for movie theaters of your choice and assistance with special deals on snacks or popcorn. Discounts for first-time customers on swag boxes and blind boxes. Free access to specific groups and forums.

There are a few potential reasons why you are unable to access your account. It is possible that you have inadvertently created multiple accounts or entered an incorrect email address when setting up your account. Additionally, you may have forgotten the email address you used to register. In order to assist you in resolving this matter, we are able to search for any Membership account linked to your billing details. To begin the search process, please CLICK on the following link: https://www.animetrendzz.com/support-ticket, choose the CORRECT ISSUE followed by the corresponding PROBLEM TYPE and input the required information.: The amount charged The date of the transaction The currency type (USD, Canadian, Euro, etc.) If you are being billed from a credit card: Your full name as it appears on your credit card The brand of your credit card (e.g., Visa) The last 4 digits of your credit card number The expiration date of your credit card The billing zip/postal code of your credit card

Cancel your current plan and choose the new plan you wish to purchase. Before moving on, please keep in mind that the availability of different membership plans may vary depending on your location and the specific offerings of our services.

Please note that these steps are only applicable to monthly plans. If you have a 3-month or yearly plan, please make sure to contact our member services team. Go to My Account → Membership Info Click on UPGRADE MEMBERSHIP Click on Continue Payment to complete the upgrade. Note: Before you continue, confirm the plan you are eligible to upgrade and the amount you will need to pay for the change

When you sign up for the Anime Trendz free trial, you are granted a period of 14 days or 7 days to explore the features and benefits without any charges. During the 14-day free trial, you can: Have unlimited access to the Forum and Groups in Anime Trendz Access to digital material when available Access to unlimited snack boxes depending on yout membership tier Free shipping to certain orders Free tickets to comic cons and much more depending on your tier Watch content when available At the end of the 14-day or 7-day free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial period ends. Please follow the steps to cancel the automatic renewal according to your payment method: You can easily cancel your subscription at anytime. You can do it online, any time of day, with no cancellation fees! Just a couple reminders: There are no refunds for partial subscriptions. Not using the account does not change the trial conditions stated at sign up. With a free trial, you must cancel before the trial period ends, to avoid being charged. If you cancel the automatic renewal before the free trial ends, you will still have the remaining days left on your subscription. Your subscription will remain active until the renewal date You cannot cancel through the app. You must cancel through the website.

Yes, the link expires after 15 minutes, but you can request another one! 

If you have lost access to the email address, submit a request to our Support Team using this link:  Select Account/Login and Change Email on the Problem Type option To protect your information, you'll be requested to confirm your payment information I'm not getting the email change link. Please note that you can only request an email change link if your account has been verified.  If you are not getting our email change link or the verification link, please submit a request to our Support Team for help:  On Issue, select Account/Login On the Problem Type option, select the option that fits: Account/login- Change Email or Not receiving verification email Support link: https://www.animetrendzz.com/support-ticket

You can redeem the card even if you aren’t a member. You will just need to set up a new account. New subscribers redeeming a gift will not be asked for a payment method, but your subscription will expire at the end of the gift period. If you want to continue with your membership, you can add a payment method by going to your profile → settings → ADD NEW CARD. Once the card is added you can use it at the check out.